Madridge Journal of Nursing

ISSN: 2638-1605

2nd International Nursing Conference
November 1-3, 2017 Barcelona, Spain

A Study to Assess the Patient Satisfaction towards Care Received at AIIMS, New Delhi

Gita Razdan

All India Institute of Medical Sciences, India

DOI: 10.18689/2638-1605.a2.005

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Patient satisfaction is one of the established yardsticks to measure success of the services being provided in the health facilities. A cross sectional descriptive study was conducted to assess the patient satisfaction towards care received at Maternity ward of AIIMS, New Delhi. A total of 50 subjects from two maternity wards were recruited into the study by convenient sampling. A structured questionare was prepared which consists of two sections: demographic profile and five point rating scale for patient satisfaction. The overall patient satisfaction was categorized into very, slightly and dissatisfied. The data collection technique was interview method. The results of the study showed mean age of subjects was 29.24 years, 44% of the subjects were graduate,84% were housewives. Further, majority belongs to urban region and the reasons for admission for majority were high risk cases. With regards to satisfaction level of subjects towards care; 44% very satisfied, 52% slightly satisfied and only 4% were dissatisfied. In terms of admission procedure majority (74%) were very satisfied. In relation to physical environment and treatment nearly 80% and 84%subjects respectively were very satisfied. Noticeably, only 2% were dissatisfied with admission, physical environment and treatment. Almost all of the subjects 94% and 98% respectively were very satisfied with meals and overall experience . In relation to cleanliness, 84% were very satisfied and 90% of the respondents were very satisfied with condition of Lavatories. Majority of the participants were very satisfied with behavior of doctors and nurses. The highest percentage of dissatisfaction (12%) falls in the visitors and family. There was no statistically significant relationship found between demographic variables and satisfaction level of subjects. Overall, majority of the subjects were satisfied with the maternity care received however, it is indispensable to look into the factors leading to the dissatisfaction concerns with family and visitors.

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